Customer Contact Services
Here for you and
your customers

24 / 7 / 365

Answering Services, Call Center Services, and
Live Virtual Receptionist Services

There for companies of all shapes and sizes

From stealthy start-ups to Fortune 500 giants.

Call Center Outsourcing is an important service that CCS takes pride in delivering for your customers. Founded in 1972, CCS has comprehensive Call Center Services

icon-247-answering-service

We offer 24/7 live answering services, 365 days a year, which means your options are endless: Full coverage, business hours, after-hours, weekends, overnights, and holidays. We’re here when you need us!

The CCS advantage

icon-customized-solutions

Customized Solutions

icon-reporting

Reporting & Analytics

50Years

50+ Years of Call
Center Experience and Expertise

Anywhere across the world

Nimble. Multichannel. Cost-Effective. North American Based Call Center with Bilingual Answering and Support

For decades

Service-driven and customer-focused for over 50 years.

icon-interactions
0+

Client Interactions

icon-served
0+

Clients Served

icon-industries
0

Industries

icon-assurance
0%

Quality Assurance

icon-resolution
0%

First Call Resolution (FCR)

The Right Call Center Services For You

Some call centers promise the sun, moon and stars to get your business. But we are truly dedicated to our customers. By harnessing the power of technology and the professionalism of our experienced live team we create a premier customer experience. And our clients are over the moon about it.

WF_Logo
Cargill
Bayer
Medtronic
WM
Remax

As the CEO of an emerging global medical device company, my team and I need to be available to our customers 24 hours a day. As our valued partner, we rely on CCS to prioritize the urgency of our calls, resolve our issues swiftly, accurately and on the first attempt. CCS has exceeded our 24x7x365 call center needs with great service, fast response times and a professional support team."

Eric Timko

CEO, Orthalign

I was nervous and concerned about relinquishing some of the aspects of “customer contact” to an outside party. Now I’m wondering why I didn’t do it sooner! Thank you CCS!”

Todd Zaugg

Principal and Founder, Matrix Achievment Group, LLC

Our business runs 24/7 including all major holidays servicing a large customer base and multilingual workforce. CCS has been a valued partner since 2004 as our on-call "office staff" handling the overnight call volume for our recruiters and client service reps. Thanks CCS for allowing us to get some sleep!”

Jeff Dubofsky

President Staff Up America

I switched to Customer Contact Services about six months ago after continuous problems with my previous answering service. I have found them to be very knowledgeable and courteous to my patients, staff, and physicians. They always pay close attention to our instructions and last minute changes.”

Brenda Bochell

Office Manager, Mobile Adult Care, LLC

Make the right call

Find out how our custom call center solutions and answering services can help your business grow.